Privacy Policy

Perfect Travels Privacy Policy

We understand our responsibility towards a more sustainable world. We believe that it is the right of the future generations to experience the beauty and majesty of the planet as we have had the privilege of seeing it. We promise to stride towards making travel greener, smarter, developmental, and more responsible. Promote quality over quantity and make the right choices to achieve this.

What Information Do We Collect About You?

We collect information about you when you:

Confirm a booking with us
Make an enquiry with us
Request a call back from us
Request to be on our newsletter list

The Information We Collect About You When You Book With Us Is:

Name, telephone number, email, postal address, emergency contact, DOB, travel insurance details, dietary requirements, occupation, any injury/illness, passport details, nationality and payment details.

Other Information We Collect And Store About You Is:

Details of your friends if you refer them to us with their permission
Information about payments and withdrawals, services you use, and other related information
Information we need to be able to process payments for you (for example, bank and credit or debit card details that are then passed onto our online payment software Trust Payments and stored there). It is encrypted so we do not have access to your card details.
Records of contact with you, such as system notes, emails and letters stored
If you tell us sensitive information over the phones, this is likely to be stored, so if you do not want us to do this please do not tell us the information, or let us know that you do not want it to be kept
We also collect information when you voluntarily complete customer surveys, or provide feedback. Website usage information is collected using cookies.

How Will We Use This Information About You?

We will only collect, use, hold or disclose personal information where we have a lawful basis to do so. This means information needed to provide you with a product or service, to satisfy legal or regulatory requirements, or where we have your consent.

We will use your information to:

Process your order
Manage your account
If you agree, to email you about other products and services we offer that we think may be of interest to you
Mail out any requested items
Keep our records up to date
Contact your friend if you make a referral with their consent
Process job applications
Gain feedback from you
Reach/contact you about our legal obligations
Prudentially manage our business through the use of models and forecasts
Keep you informed of other relevant products or services that may be of interest to you where you have provided consent for us to do this
We may monitor and keep records of email communications which you send to us and other communications with us in accordance with this policy and our other business interests.

Access To Your Information And Correction

You have the right to request a copy of the information that we hold about you. Should your personal information change or if you would like a copy of some or all of your personal information, please email or write to us at the address at the bottom of the page.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Your Rights About How We Hold And Use Data About You

You have the right to request access to the information we hold about you; this is called a Data Subject Access Request
You have the right to know how your data is shared with and why
You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted
You have the right to have automated processing and profiling restricted. Profiling may be used to analyse or predict economic situations, health, personal preferences, interests, reliability, behaviour, location or movements
You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above please contact us by using the contact details at the bottom of the page or email enquiries@fitzroy-travel.com. Please do not include confidential information in e-mails or letters.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or for third parties with regards to competitions. If you no longer wish to be contacted for marketing purposes, please email enquiries@fitzroy-travel.com

Analysis Information

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns from our website. These tools collect information sent by your browser or mobile device, including the pages you visit on our website, and other information that assists us in improving the Service. This information is only processed in a way which does not identify anyone. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.

For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites will tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes To Your Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 23/05/2018.

How To Contact Us

Please contact us if you have any questions about our privacy policy or information we hold about you

By Email:
info@perfecttravels.com

By Phone:
+91-9811297604

By Post:
3 B Central Drive, DLF Chattarpur Farms, South Delhi